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Get in Touch with Our Support Team

Have questions or need assistance? We're here to help! Reach out to our friendly support team.

Last updated: July 24, 2026

Customer Support

Our support team is available to help you with any questions about our services, features, or your account.

We typically respond within 24-48 hours during business days (Monday-Friday). Email is the primary support channel; a public phone number is not listed at this time.

Business Identity

Operated as a Individual / Sole Proprietorship by Xin Wan.

No. 9 Jianshe 2nd Rd, Qingshan, Wuhan, 430023, China

View full Legal Notice

Technical Issues

Experiencing technical problems with our website or AI analysis? Report bugs or technical issues to our development team.

Technical Issue

Billing & Refunds

Questions about payments, refunds, or your report package? Contact our billing support team.

Billing Inquiry

Business Inquiries

Interested in school licensing for report packages or partnerships? Checkout only sells software report unlocks — not human tutoring.

Business Inquiry

Complaints & Escalation

Need to escalate a product or billing issue? See our complaint policy and response targets.

View Complaint Policy

Feedback & Suggestions

We value your input! Share your ideas for new features or improvements to help us serve you better.

Feedback

Send Us a Message

To help us resolve your request faster, include your account email, related page URL, and a short description of the issue (for example: billing, worksheet generation, AI report quality, or technical bug).

Quick Answers

How long does it take to get a response?

We typically respond within 24-48 hours.

What payment methods do you accept?

Payment options are presented securely at checkout by Paddle, our Merchant of Record. Available methods may vary by region and device. Card checkout may be temporarily unavailable during our payment migration.

Do you offer subscriptions?

No. PrintableHandwriting uses one-time prepaid report unlock packages for AI handwriting analysis, so there are no recurring plans to upgrade, downgrade, or cancel.

What if I have other questions?

Feel free to reach out to our support team for any other inquiries.