Complaint Policy

Last updated: July 24, 2026

1. Purpose

This page explains how to raise a complaint about PrintableHandwriting products, accounts, or purchases, and how billing issues may escalate to Paddle (Merchant of Record).

2. How to contact us

Email support@printablehandwriting.com or use the contact form. Include your account email, order/receipt details (if any), and a clear description of the issue.

3. Response targets

  • Acknowledgement: typically within 2 business days
  • Substantive response: typically within 5 business days
  • Complex billing/refund cases may take longer when payment-provider review is required

4. Escalation path

  1. Product/account issues → PrintableHandwriting support (support@printablehandwriting.com)
  2. Payment, invoice, tax, or refund processing → Paddle as Merchant of Record (see your Paddle receipt / buyer portal links, and our Refund Policy)
  3. Copyright claims → DMCA / Copyright Policy

5. Good-faith resolution

We aim to resolve complaints fairly and in line with our Terms and Refund Policy. Abusive or fraudulent claims may be declined. Chargebacks should be a last resort after contacting support.

      Complaint Policy | Escalation Path | PrintableHandwriting